Support Book - Check if the board has started provisioning
Overview
An installer has the board on and has LEDs like the following:
- RED : Flashing
- GREEN : Solid
They want to check that it is actually provisioning and not just sat there doing nothing.
You will want to check the logs to see a "Hello requested with provisioning version 1.0.3" event in the log and inform them it has started.
The process should take roughly 30mins.
Support Process
- Log into Slack
- Head to the #provisioning channel
- If you don't have the #provisioning channel
- Once you click here you will be prompted to join, once in the channel you will be able to see the Provisioning messages
States
Current State: START - Means that the device has been told to reprovision by the system
Current State: VALIDATION - Means the device has been told to reprovision, and is currently in progress of doing that
Current State: COMPLETE - The system is telling the device to not reprovision
Device (in this example, with serial number 6224323) is saying "Hello", this lets us know what Provisioning version is currently being run by the Device, in this example it's 1.0.3 - so it requires an update.
The device has started to provision
The device is currently provisioning, this message may be seen multiple times before it completes
The device has updated to the new provisioning version and is asking if it needs to do anything else
Device does not have the necessary files to start the application, so is requesting them from the server. The device is in the complete state so is being rejected. Reprovisioning the Device on the Management portal will fix this.
The device has finished updating
Causes
- Controller is on but looks like it isn't doing anything